The Influence of the ICT Knowledge and Skills of Low-Skilled Workers on Industry 4.0: A Study on Malaysia’s Service Sector / Pengaruh Pengetahuan dan Kemahiran ICT Pekerja Berkemahiran Rendah terhadap Industri 4.0: Kajian Sektor Perkhidmatan Malaysia. SH. 2022;14(3):9-19. doi:10.11113/sh.v14n3.1938