KHALAFINEZHAD, Raha; LONG, Choi Sang. Customer Satisfaction and Loyalty : A Review in the Perspective of CRM. Sains Humanika, [S. l.], v. 64, n. 2, 2013. DOI: 10.11113/sh.v64n2.40. Disponível em: https://sainshumanika.utm.my/index.php/sainshumanika/article/view/40. Acesso em: 3 jul. 2024.