SALUDIN, MOHAMAD NASIR; KIAN, TAN PEI. THE IMPORTANCE OF CUSTOMER SATISFACTION AND CUSTOMER COMPLAINT TOWARDS A BETTER QUALITY SERVICE USING SIX SIGMA: AN ACADEMIC PERSPECTIVE. Sains Humanika, [S. l.], v. 53, n. 1, 2010. DOI: 10.11113/sh.v53n1.253. Disponível em: https://sainshumanika.utm.my/index.php/sainshumanika/article/view/253. Acesso em: 19 may. 2024.