Ali Nisar, Qasim, Mamoona Nawaz, Noraini Othman, and Bidayatul Akmal Mustafa Kamil. 2019. “The Role of Emotional Intelligence to Shape the Extra-Role Behaviors: Mediating Effect of Emotional Labor Strategies”. Sains Humanika 11 (2-2). https://doi.org/10.11113/sh.v11n2-2.1649.