“Steps to Implement ISO 9000: 2005 Quality Management System: Case Study at Malaysian Higher Education Institutions Langkah-Langkah Pelaksanaan Sistem Pengurusan Kualiti ISO 9000:2005: Kajian Kes Di Institusi Pengajian Tinggi Malaysia”. Sains Humanika 11, no. 3 (August 29, 2019). Accessed July 23, 2026. https://sainshumanika.utm.my/index.php/sainshumanika/article/view/1424.