Esfahania, Ahmadreza Shekarchizadeh, Amran Rasli, Asm Shahabuddin, and Saif Ur Rahman. “An Analysis of The Impact of Service Quality on Customer Satisfaction in Malaysian Research Universities”. Sains Humanika 59, no. 1 (August 15, 2012). Accessed July 3, 2024. https://sainshumanika.utm.my/index.php/sainshumanika/article/view/185.