The Role of Emotional Intelligence to Shape the Extra-Role Behaviors: Mediating effect of Emotional Labor Strategies
DOI:
https://doi.org/10.11113/sh.v11n2-2.1649Keywords:
Emotional intelligence, emotional labor strategies, surface acting, deep acting, organizational citizenship behaviorAbstract
Emotions are considered valuable for human experiences that regulate human actions and thoughts. Teachers’ emotional intelligence and emotional labor strategies play a key role to enhance extra-role behaviors. The purpose of this study is to examine the effect of teachers’ emotional intelligence on their extra-role behaviors (OCB) while concentrating on the mediating role of emotional labor strategies. Data were collected from 250 teachers of universities by applying simple random sampling technique. Moreover, the measurement model was assessed by using confirmatory factor analysis and structural equation modeling was used to test the hypotheses. The findings showed the positive relationship of teachers’ emotional intelligence with their extra-role behaviors (OCB). In addition, the results portrayed that emotional labor strategies (surface acting and deep acting) mediate the association between teachers’ emotional intelligence and their organizational citizenship behavior. This study gives an insight understanding regarding the crucial role of teachers’ emotions to enhance their extra-role behaviors. Meanwhile, limitations of this study were also discussed with future direction.
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