The Role of Emotional Intelligence to Shape the Extra-Role Behaviors: Mediating effect of Emotional Labor Strategies
Keywords:Emotional intelligence, emotional labor strategies, surface acting, deep acting, organizational citizenship behavior
Emotions are considered valuable for human experiences that regulate human actions and thoughts. Teachersâ€™ emotional intelligence and emotional labor strategies play a key role to enhance extra-role behaviors. The purpose of this study is to examine the effect of teachersâ€™ emotional intelligence on their extra-role behaviors (OCB) while concentrating on the mediating role of emotional labor strategies. Data were collected from 250 teachers of universities by applying simple random sampling technique. Moreover, the measurement model was assessed by using confirmatory factor analysis and structural equation modeling was used to test the hypotheses. The findings showed the positive relationship of teachersâ€™ emotional intelligence with their extra-role behaviors (OCB). In addition, the results portrayed that emotional labor strategies (surface acting and deep acting) mediate the association between teachersâ€™ emotional intelligence and their organizational citizenship behavior. This study gives an insight understanding regarding the crucial role of teachersâ€™ emotions to enhance their extra-role behaviors. Meanwhile, limitations of this study were also discussed with future direction.
Ahmad-Mughal, S., Nisar, Q. A., Othman, N., & Kamil, B. A. M. (2017). Do Emotional Intelligence & Organizational Politics influence Employee Work Behaviors and attitudes? Mediating Role of Political Skill. Jurnal Pengurusan, 51, 261-271.
Ahmad, S., Nisar, Q. A., Imran, A., Waqas, M., & Malik, S. (2019). Linking leaderâ€™s Emotional Labour Strategies With Leaderâ€™s Attitude: An Effective Approach Towards Leadership. Middle East J, 6(2), 139-153.
Ahmad, S., Nisar, Q. A., Aziz, K., & Younus, S. (2019). The role Of Organisational Socialisation Tactics And Task Characteristics Toward Turnover Intentions: Mediating Role Of Job Embeddedness. Middle East Journal of Management, 6(1), 75-94.
Babbie, E. (2005). Improving the Measurement of Public Opinion. The Illusion of Public Opinion: Fact and Artifact in American Public Opinion Polls, 187.
Bozionelos, N., & Kiamou, K. (2008). Emotion work in the Hellenic Frontline Services Environment: How It Relates To Emotional Exhaustion And Work Attitudes. The International Journal of Human Resource Management, 19(6), 1108-1130.
Butt, S. S., Nisar, Q. A., Nadeem, S., & Baig, F. (2017). Longitudinal study To Examine The Influence Of Emotional Intelligence On Organizational Citizenship Behavior: Mediating Role Of Political Skills. WALIA Journal, 33(1), 54-63.
Ghalandari, K., Jogh, M. G. G., Imani, M., & Nia, L. B. (2012). The effect Of Emotional Labor Strategies On Employees Job Performance And Organizational Commitment In Hospital Sector: Moderating Role Of Emotional Intelligence In Iran. World Applied Sciences Journal, 17(3), 319-326.
Groves, K. S., & Vance, C. M. (2007). Examining Thinking Style, EQ, And Organizational Commitment In The Context Of Emotional Labor. Paper Presented at the Academy of Management Proceedings.
Hayyat, U., Nisar, Q. A., Imran, M., & Ikram, M. (2017). Consequences of Emotional Labor in Health Sector of Pakistan. International Journal For Research In Business, Management And Accounting, 3(6), 64-79.
Khalid, K., Abdullah, H. H., & Kumar M, D. (2012). Get Along With Quantitative Research Process. International Journal of Research in Management, 2(2), 15-29.
Khan, N. Z. A., Imran, A., & Nisar, Q. A. (2016). Emotional Exhaustion as Stressor agent for Job Stress in Call Centers: Empirical evidence from perspective of Job Satisfaction and Turnover Intention as Work Outcomes. European Online Journal of Natural and Social Sciences, 5(4), 908.
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological Conditions Of Meaningfulness, Safety And Availability And The Engagement Of The Human Spirit At Work. Journal of Occupational and Organizational Psychology, 77(1), 11-37.
Miao, C., Humphrey, R. H., & Qian, S. (2018). A cross-Cultural Meta-Analysis Of How Leader Emotional Intelligence Influences Subordinate Task Performance And Organizational Citizenship Behavior. Journal of World Business, 53(4), 463-474.
Miao, C., Humphrey, R. H., & Qian, S. (2016). Leader emotional Intelligence And Subordinate Job Satisfaction: A Meta-Analysis Of Main, Mediator, And Moderator Effects. Personality and Individual Differences, 102, 13-24.
Naz, S., Li, C., Nisar, Q. A., & Rafiq, M. (2019). Linking Emotional Intelligence To Knowledge Sharing Behaviour: Mediating Role Of Job Satisfaction And Organisational Commitment. Middle East Journal of Management, 6(3), 318-340.
Nisar, Q. A., Othman, N., & Kamil, B. A. M. (2018a). Leadersâ€™ Emotional Labor Strategies and Wellbeing: Does Perceived Organizational Justice Mediates the Relationship. Pakistan Journal of Humanities and Social Sciences, 6(1), 82-98.
Nisar, Q. A., Othman, N., & Kamil, B. A. M. (2018b). Leadersâ€™ Emotional Labor Strategies and Wellbeing: Does Perceived Organizational Justice Mediates the Relationship? Pakistan Journal of Humanities and Social Sciences, 6(1), 82-98.
Nisar, Q. A., Othman, N., & Kamil, B. A. M. (2018c). Leadersâ€™ Emotions and Followersâ€™ Behaviors: A New Perspective with Perceived Emotional Sincerity.
Pienaar, J., & Willemse, S. A. (2008). Burnout, engagement, Coping And General Health Of Service Employees In The Hospitality Industry. Tourism Management, 29(6), 1053-1063.
Rafaeli, A., & Sutton, R. I. (1987). Expression of Emotion As Part Of The Work Role. Academy Of Management Review, 12(1), 23-37.
Stemmler, G. (1997). Selective activation Of Traits: Boundary Conditions For The Activation Of Anger. Personality and Individual Differences, 22(2), 213-233.
Uppala, S. M., KÃ¥llberg, P., Simmons, A., Andrae, U., Bechtold, V. d., Fiorino, M., Kelly, G. (2005). The ERAâ€40 reâ€Analysis. Quarterly Journal Of The Royal Meteorological Society, 131(612), 2961-3012.
Wang, H., Hall, N. C., & Taxer, J. L. (2019). Antecedents and Consequences of Teachersâ€™ Emotional Labor: a Systematic Review and Meta-analytic Investigation. Educational Psychology Review, 1-36.
Wills, A. (2018). Emotional and Spiritual Intelligence In The Workplace In Relation To Organizational Citizenship Behavior(Doctoral dissertation, Kaplan University).