The Effects of Role on Tacit Knowledge Sharing Practices/ Kesan Peranan Terhadap Amalan Perkongsian Ilmu Tersirat
DOI:
https://doi.org/10.11113/sh.v11n2-2.1651Keywords:
Role of staff, work scope, authority, responsibility fulfilment, tacit knowledge sharingAbstract
This study investigates the impact of role (work scope, authority and responsibility fulfilment) towards the practice of tacit knowledge sharing. A total of 500 questionnaires were distributed via mail to the organizational managers (outsourcing companies) registered with Malaysia's Multimedia Super Corridor. Of these, 168 questionnaires were returned and only 166 had been coded and analyzed. The analysis of the hypotheses is carried out using multiple regression analysis. The findings show that role elements such as work scope and responsibility fulfilment have a positive and significant relationship to the practice of tacit knowledge sharing. Theoretical and practical implications and suggestions for future research are also discussed.
References
Abdullah, N., Hamzah, N., Arshad, R., Mat Isa, R., & Abd. Ghani, R. (2011). Psychological Contract and Knowledge Sharing among Academicians: Mediating Role of Relational Social Capital. International Business Research, 4(4), 231-241.
Agerfalk, P., & Fitzgerald, B. (2008). Outsourcing to an Unknown Workforce: Exploring Opensourcing as a Global Sourcing Strategy. MIS Quarterly, 32(2), 385-409.
Ang, S., & Beath, C. (1993). Hierarchical Elements in Software Contracts. Journal of Organizational Computing, 3(3), 329-361.
Ang, S., & Toh, S. (1998). Failure in Software Outsourcing: A case Analysis. In L. Willcocks, & M. Lacity (Eds.), Strategic Sourcing of Information Systems, 351-368. New York: Wiley.
Bhardwaj , M., & Monin, J. (2006). Tacit to Explicit: An Interplay Shaping Organization Knowledge. Journal of Knowledge Management, 10 (3), 72-85.
Brooking, A. (1998). Corporate Memory: Strategies for Knowledge Management. London: Thomson Learning Europe.
Buckman, R. (2004). Building a Knowledge-Driven Organization. New York: McGraw-Hill.
Chen, H., Baptista Nunes, M., Ragsdell, G., & An, X. (2018). Extrinsic and Intrinsic Motivation For Experience Grounded Tacit Knowledge Sharing In Chinese Software Organisations. Journal of Knowledge Management, 22(2), 478-498.
Choudrie, J., Grey, S., & Selamat , M. (2009). Meta-Abilities and Outsourcing: An Individual Based Conceptual Framework. Knowledge and Process Management, 16(1), 30-39.
Churchill, G. A. (1979). A Paradigm for Developing Better Measures of Marketing Constructs. Journal of Marketing Research, 16(1), 64-73.
Davenport, T., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
Davenport, T., De Long, D., & Beers, M. (1998). Successful Knowledge Management Projects. Sloan Management Review, Winter, 43-57.
David, S., Vannini, S., Sabiescu, A., & Cantoni, L. (2013). Commitment, Proactivity and Trust Commitment: Ingredients for Successful Cooperation in Community Development Actions. CIRN Prato Community Informatics Conference 2013.
Franco, E. (2013). Information Technology (IT) Projects – A Psychological Contract Perspective. Master's Dissertation, University of Ottawa, Faculty of Graduate and Postdoctoral Studies, Canada.
Gill, J. (1995). Learning to Learn: Toward a Philosophy of Education. Atlantic Highlands: Humanities Press.
Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate Data Analysis (7 ed.). USA: Pearson Education Inc.
Han, H.-S., Lee, J.-N., & Seo, Y.-W. (2008). Analyzing the Impact of a Firm’s Capability on Outsourcing Success: A Process Perspective. Information & Management, 45, 31-42.
Herschel, R., Nemati, H., & Steiger, D. (2001). Tacit to Explicit Knowledge Conversion: Knowledge Exchange Protocols. Journal of Knowledge Management, 5(1), 107-116.
Holste, J., & Fields, D. (2010). Trust and Tacit Knowledge Sharing and Use. Journal of Knowledge Management, 14(1), 128-140.
Hornby, A. (2000). Oxford Fajar Advanced Learner's English-Malay Dictionary. (A. Omar, Ed.) Selangor: Penerbit Fajar Bakti.
Hunt, S. D., Sparkman, R. D., & Wilcox, J. B. (1982). The Pretest in Survey Research: Issues and Preliminary Findings. Journal of Marketing Research, XIX( pre-1986), 269-273.
Jankowicz, D. (2001). Why Does Subjectivity Make Us Nervous? Making The Tacit Explicit. Journal of Intellectual Capital, 2(1), 61-73.
Jonsson , A., & Kalling, T. (2007). Challenges to Knowledge Sharing Across National and Intra-Organizational Boundaries: Case Studies of IKEA and SCA Packaging. Knowledge Management Research & Practice, 5, 161-72.
Karhu, K. (2002). Expertise Cycle-An Advanced Method for Sharing Expertise. Journal of Intellectual Capital, 3(4), 430–446.
Kogut, B., & Zander, U. (1992). Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology. Organization Science, 3(3), 383-397.
Koh, C., & Ang, S. (2007). Contracting In IT Outsourcing: Hierarchical and Psychological Contractual Elements as Key Managerial Governance Mechanisms. In S. Rivard, & B. A. Aubert (Eds.), Information Technology Outsourcing. Armonk, NY, USA: M.E. Sharpe, Inc.
Koh, C., Ang, S., & Straub, D. (2004). IT Outsourcing Success: A Psychological Contract Perspective. Information Systems Research, 15(4), 356-373.
Koriat, N., & Gelbard, R. (2014). Knowledge Sharing Motivation Among IT Personnel: Integrated Model and Implications of Employment Contracts. International Journal of Information Management, 34, 577–591.
Lee, J. (2001). The Impact of Knowledge Sharing, Organizational Capability, and Partnership Quality on IS Outsourcing Success. Information and Management, 38(5), 323–335.
Liao, C., Liu, Y.-P., Lin, H.-N., & Huang, Y.-H. (2009). The Effect of Knowledge Sharing on IS Outsourcing Success. The Fifteenth Americas Conference on Information Systems (AMCIS). Paper 642. San Francisco, California: AIS Electronic Library.
Liebowitz, J., & Beckman, T. (1998). Knowledge Organisation: What Every Manager Should Know. Boca Raton, Florida: CRC Press.
Linde, C. (2001). Narative and Social Tacit Knowledge. Journal of Knowledge Management, 5(2), 160-170.
Lu, H., & Yang , C. (2015). Job Rotation: An Effective Tool to Transfer the Tacit Knowledge within an Enterprise. Journal of Human Resource and Sustainability Studies, 3, 34-40.
Malhotra, Y. (1997). Knowledge Management in Inquiring Organizations. Proceedings of the Third Americas Conference in Information Systems, 293-295. Indianapolis.
Mat Samsudin, M. A., Selamat, M. H., Saad, R.A.J., & Abd. Wahab, M.S. (2017). The Relationship Between Self-Confidence, Self-Remembrance And Sincerity Among Staff Towards Information Systems Outsourcing Success. Journal Studia Universitatis Babes-Bolyai Negotia.
Mat Samsudin, M. A., Selamat, M. H., Saad, R.A.J., & Abd. Wahab, M.S. (2018). The Impact Of The Role And Communication Of Staff On Successful Outsourcing Of Information Systems Projects. International Journal of Information Systems and Management, 1(4), 295-311.
Meso, P., & Smith, R. (2000). A Resource-based View of Organisational Knowledge Management Systems. Journal of Knowledge Management, 4(3), 224-234.
Michener, H., DeLamater, J., & Myers, D. (2004). Social Psychology. Belmont: Wadsworth/Thomson Learning.
Moon, H., & Lee, C. (2014). The Mediating Effect of Knowledge-Sharing Processes on Organizational Cultural Factors and Knowledge Management Effectiveness. Performance Improvement Quarterly, 26(4), 25-52.
Moon, J., Choe, Y. C., Chung, M., Jung, G. H., & Swar, B. (2014). IT Outsourcing Success in the Public Sector: Lessons from E-Government Practices in Korea. Information Development, 1-19.
Mooradian, N. (2005). Tacit knowledge: Philosophical Roots and Role in KM. Journal of Knowledge Management, 9(6), 104-13.
Nonaka, I., & Konno, N. (1998). The Concept of "BA": Building a Foundation for Knowledge Creation. California Management Review, 40(3), 40-54.
Nonaka, I., & Takeuchi , H. (1995). The Knowledge Creating Company. New York: Oxford University Press.
Noor, A., Hashim, H., & Ali, N. (2014). Factors Influencing Knowledge Sharing in Organizations: A Literature Review. International Journal of Science and Research, 3(9), 1314-1319.
Okoroafor, H. (2013). The Barriers to Tacit Knowledge Sharing in Franchise Organisations. Proceedings KIM2013 Knowledge and Information Management Conference, 178-191. Meriden.
O'Neill, B., & Adya, M. (2007). Knowledge Sharing and the Psychological Contract: Managing Knowledge Workers across Different Stages of Employment. Journal of Managerial Psychology, 22(4), 411-436.
Panahi, S., Watson, J., & Partridge, H. (2016). Information Encountering On Social Media And Tacit Knowledge Sharing. Journal of Information Science, 42(4), 539-550.
Park, J. G., & Lee, J. (2014). Knowledge Sharing in Information Systems Development Projects: Explicating the Role of Dependence and Trust. International Journal of Project Management, 32, 153–165.
Pérez-Luño, A., Alegre, J., & Valle-Cabrera, R. (2019). The Role Of Tacit Knowledge In Connecting Knowledge Exchange And Combination With Innovation. Technology Analysis & Strategic Management, 31(2), 186-198.
Polanyi, M. (1967). The Tacit Dimension. New York: Doubleday.
Prifling, M., Gregory, R., & Beck, R. (2009). Changing Psychological Contracts and their Effect on Control Modes in IT Offshore Outsourcing Projects - A Case from the Financial Services Industry. Proceedings of the 42nd Hawaii International Conference on System Sciences, 1-10.
Quinn, J., Anderson, P., & Finkelstein, S. (1996). Managing Professional Intellect: Making the Most of the Best. Harvard Business Review, March-April, 71-80.
Reychav, I., & Weisberg, J. (2010). Bridging Intention and Behavior of Knowledge Sharing. Journal of Knowledge Management, 14(2), 285-300.
Saint-Onge, H. (1996). Tacit Knowledge: The Key to the Strategic Alignment of Intellectual Capital. Strategy and Leadership Journal, 24(2), 10 - 14.
Sekaran, U. (2003). Research Method for Business: A Skill-Building Approach (4th ed.). New York: John Wiley & Sons.
Selamat , M., Abd. Wahab , M., & Mat Samsudin, M. (2010). Membangunkan Individu bagi Membangunkan Organisasi. Sintok: Penerbit Universiti Utara Malaysia.
Selamat, M. (2005). Developing Individuals for Developing Learning - Based Systems. Doctoral Dissertation, Brunel University, School of Information Systems, Computing and Mathematics.
Selamat, M., & Choudrie, J. (2007). Using Meta-Abilities and Tacit Knowledge for Developing Learning Based Systems: A Case Study Approach. The Learning Organization, 14(4), 321–344.
Selamat, M., & Mat Samsudin, M. (2012). DICK Continuum in Organizational Learning Framework. In N. Seel (Ed.), Encyclopedia of the Sciences of Learning, 981-985). Germany: Springer Reference.
Smith, E. (2001). The Role of Tacit and Explicit Knowledge in the Workplace. Journal of Knowledge Management, 5(4), 311-321.
Sternberg, R. (1997). Successful intelligence. New York: Penguin Putnam.
Stewart, T. (1997). Intellectual Capital: The New Wealth of Organizations. London: Nicholas Brealey Publishing.
Straub, D. W., Boudreau, M. C., & Gefen, D. (2004). Validation Guidelines for IS Positivist Research. Communications of the Association for Information Systems, 13, 380-427.
Suppiah, V., & Sandhu, M. (2011). Organisational Culture’s Influence on Tacit Knowledge-Sharing Behaviour. Journal of Knowledge Management, 15(3), 462-477.
Wang, Z., Wang, N., & Liang, H. (2014). Knowledge Sharing, Intellectual Capital and Firm Performance. Management Decision, 52(2), 230-258.
Yi, J. (2009). A Measure of Knowledge Sharing Behavior: Scale Development and Validation. Knowledge Management Research & Practice, 7, 65-81.
