Exploring the Social and Cultural Implications of Hate Speech on Facebook in Malaysia
DOI:
https://doi.org/10.11113/sh.v16n1.2069Keywords:
Hate speech, Facebook, Malaysia, Regulation, PrevalenceAbstract
The study provides insights into the prevalence of hate speech on Facebook among Malaysian users and highlights the need for greater efforts to counteract hate speech in Malaysia. Effective policies and interventions could be developed to address this issue based on the findings. This study examines hate speech trends among Facebook users in Malaysia and their attitudes towards regulating such speech. The study employs a four-part survey questionnaire: Part A covers demographics (gender, age, education); Part B examines social media engagement (platform choice, Facebook usage); Part C explores Facebook hate speech (locations, types, frequency); and Part D investigates responses (experiences, emotions, actions, perspectives). It was conducted with 225 respondents. The study found that race-related content is not the most commonly observed form of hate speech on Facebook in Malaysia; instead, users commonly encounter other types of hate speech. Additionally, users' level of awareness regarding hate speech is influenced by their level of activity on the platform. Notably, the duration of time spent on Facebook is not correlated with the frequency of exposure to hate speech. Experiences of being victimized by hate speech do not necessarily lead to support for regulating hate speech on Facebook. These findings provide valuable insights into the prevalence of hate speech on Facebook among Malaysian users and underscore the need for greater efforts to counteract hate speech in Malaysia. The study suggests the importance of developing effective policies and interventions to address this issue based on the findings.
References
Age Standard. (2014). Australian Bureau of Statistics. Retrieved from: https://www.abs.gov.au/statistics/standards/age-standard/latest-release Retrieved date: 6 Jan 2023
Ahmad Tajuddin, M. S. (2020, September 9). Online Hate Speech In Malaysia - by Ahmad Tajuddin Bin Mohd Said. https://midas.mod.gov.my/gallery/publication/midas-commentaries/213-haze-managing-another-disaster-during-covid-19-by-lt-kol-dr-maimunah-omar-2 Retrieved date: 23 Dec 2022
Anderson, L., & Barnes, M. (2022). Hate Speech (Stanford Encyclopedia of Philosophy). Stanford Encyclopedia of Philosophy. https://plato.stanford.edu/entries/hate-speech/#WhatHateSpeech Retrieved date: 16 Feb 2023
Ariffin, M. A. M., Nor, M. W. M., & Razak, A. A. (2021). Cyberbullying, Its Psychological Impact and the Malaysian Legal Framework: An Analysis. Indonesian. Journal of International and Comparative Law, 8(2), 197-214.
Bennekom, F.V. (2018). Survey Statistical Confidence: How Many is enough? Great Brook Consulting. Retrieved from: https://greatbrook.com/survey-statistical-confidence-how-many-is-enough/ Retrieved date: 10 Mac 2023
Chetty, N. and Alathur, S. (2018) Hate speech review in the context of online social networks. Aggression and Violent Behavior, 40, 108-118. Elsevier. DOI: https://doi.org/10.1016/j.avb.2018.05.003 Retrieved from: https://www.sciencedirect.com/science/article/abs/pii/S1359178917301064
Cohen-Almagor, R. (2015). Confronting the Internet's dark side: Moral and social responsibility on the free highway. Cambridge University Press. https://doi.org/10.1017/CBO9781316286649
Communications and Multimedia Act (1998) Act 588, Incorporating All Amendments Up To 1 January 2006. (URL)Retrieved from: https://www.mcmc.gov.my/skmmgovmy/media/General/pdf/Act588bi_3.pdf Retrieved date: 6 Mac 2023
Council of Europe. (2022). Council of Europe’s work on Hate Speech. No Hate Speech Youth Campaign. https://www.coe.int/en/web/no-hate-campaign/coe-work-on-hate-speech Retrieved date: 26 Feb 2023
Cro-Tool, C. (2022). The Third-Person Effect Detailed Explanation. https://cro-tool.com/theories/third-person-effect Retrieved date: 8 Feb 2023
Fernández, A.M. and Johan Farkas, J. (2021). Racism, Hate Speech, and Social Media: A Systematic Review and Critique. Television & New Media, 22(2), 205-224.DOI: https://journals.sagepub.com/doi/epub/10.1177/1527476420982230
Guiora, A. N., & Park, T. (2017). Free speech vs. hate speech: Exploring the legal and psychological contours. International Journal of Law, Crime and Justice, 49, 39-47. https://doi.org/10.1016/j.ijlcj.2017.01.004
Guiora, A. Z., & Park, J. H. (2017). Freedom of Speech and Hate Speech: Some Historical, Legal, and Philosophical Perspectives. In W. S. Brown, S. Gaeta, & T. E. Lewis (Eds.), Hate Crime and Hate Speech in America. 81-92. ABC-CLIO.
Guo, L., & Johnson, N. A. (2020). Facebook users’ attitudes towards hate speech and censorship: An investigation of perceived effects, paternalism, and gender differences. Journal of Social and Political Psychology, 8(2), 480-497.
Hangartner et al. (2021). Empathy-based counterspeech can reduce racist hate speech in a social media field experiment. PNAS, 118(50), e2116310118.DOI: https://www.pnas.org/doi/epdf/10.1073/pnas.2116310118
Hassandarvish, M. (2020). Cyber racism and Covid-19: Expert weighs in on hate speech in Malaysia. Malay Mail. https://www.malaymail.com/news/life/2020/05/29/cyber-racism-and-covid-19-expert-weighs-in-on-hate-speech-in-malaysia/1870481 Retrieved date: 6 Jan 2023
Hate speech policy - YouTube Help. (2019, June). https://support.google.com/youtube/answer/2801939?hl=en
Harriman, N., Shortland, N., Su, M., Cote, T., Testa, M. A., & Savoia, E. (2020). Youth Exposure to Hate in the Online Space: An Exploratory Analysis. International Journal of Environmental Research and Public Health, 17(22), 8531. https://doi.org/10.3390/ijerph17228531
Jo-Ann, D. S. A. (2019, January 17). Does Malaysia need hate speech laws? Malaysiakini. https://www.malaysiakini.com/news/460524 Retrieved date: 8 Feb 2023
Justitia. (2020, December 17). Global Handbook on Hate Speech Laws. The Future of Free Speech. https://futurefreespeech.com/global-handbook-on-hate-speech-laws/#:%7E:text=Hate%20speech%20is%20defined%20as,a%20major%20violent%20event%20and Retrieved date: 10 Mac 2023
Karl. (2023). The 15 Biggest Social Media Sites and Apps [2021]. Dreamgrow. https://www.dreamgrow.com/top-15-most-popular-social-networking-sites/ Retrieved date: 25 Mac 2023
Kormelink, T. G., & Meijer, I. C. (2019). A User Perspective on Time Spent: Temporal Experiences of Everyday News Use. Journalism Studies, 21(2), 271–286. https://doi.org/10.1080/1461670x.2019.1639538
Law, C. W. (2013). Freedom of speech in Malaysia: A critical overview. Commonwealth & Comparative Politics, 51(1), 42-61. https://doi.org/10.1080/14662043.2013.755228
Laws of Malaysia Online Version of Updated Text of Reprint Act 574 Penal Code As At 1 February 2018. (URL)Retrieved from: https://www.ilo.org/dyn/natlex/docs/ELECTRONIC/61339/117909/F1085941047/MYS61339%202015.pdf Retrieved date: 12 Jan 2023
Lua, A. (2022, March 16). Top Social Media Sites to Consider for Your Brand in 2022. Buffer Library. https://buffer.com/library/social-media-sites/
Mia, M. N., Roy, R. B., & Rahman, M. M. (2021). Freedom of expression and hate speech: A comparative study between Bangladesh and Malaysia. Journal of Asian and African Social Science and Humanities, 7(2), 51-63.
Malaysian Communications and Multimedia Commission (MCMC). (2022). Over 1,700 hate speech complaints. Malaysian Communications and Multimedia Commission (MCMC) | Suruhanjaya Komunikasi Dan Multimedia Malaysia (SKMM). https://www.mcmc.gov.my/en/media/press-clippings/over-1-700-hate-speech-complaints/ Retrieved date: 12 Jan 2023
NapoleonCat. (2022). Facebook users in Malaysia - January 2022. https://napoleoncat.com/stats/facebook-users-in-malaysia/2022/01/
Nor, M. R. M., & Ab Razak, N. H. (2017). Hate speech and the regulation in Malaysia: A legal analysis. International Journal of Law, Government and Communication, 2(5), 59-69. https://doi.org/10.18178/ijlgc.2.5.59-69
Rosley, N. (2022). Digital Marketing 101: Social Media Users in Malaysia. Kode Digital Sdn Bhd. https://kodedigital.expert/social-media-users-in-malaysia/
Ruwandika, T. (2018). Understanding hate speech: Challenges and approaches to defining, identifying, and countering hate speech in Sri Lanka. Journal of Hate Studies, 14(1), 183-214.
Sert, E., & Başkale, H. (2022). The effect of pandemic period on social media addiction levels of university students. Journal of Social Sciences Research, 8(1), 24-34. https://doi.org/10.32861/jssr.81033
Statista. (2022, December 5). Social media users as a percentage of the total population Malaysia 2022. Retrieved from: https://www.statista.com/statistics/883712/malaysia-social-media-penetration/ Retrieved date: 12 Mac 2023
TikTok. (2022, October). Community Guidelines. https://www.tiktok.com/community-guidelines
United Nations. (n.d.). What is hate speech? https://www.un.org/en/hate-speech/understandinghate-speech/what-is-hate-speech Retrieved date: 10 Mac 2023
Visibility, S. (2016). What Does It Mean to Be Active on Social Media — And Why Is It Important? Seek Visibility. http://www.seekvisibility.com/2016/05/active-on-social-media/
Xu, Y. (2021). Cyberbullying and Hate Speech in Social Media. In Handbook of Research on Social Media Applications in the Tourism and Hospitality Industry. 45-56. IGI Global.