Model Perkongsian Pengetahuan dalam Organisasi Sektor Swasta di Malaysia dan Hubungannya dengan Inovasi dan Prestasi Organisasi

Abstract

Knowledge sharing is the willingness of employee to contribute and the ability to collect knowledge from other employees within organization. Past studies found that successful knowledge sharing will enhance employee’s innovation, and increase organizational performance. However, many factors influencing knowledge sharing such as human and technological factors. The aim of this research is to develop and validate the private sector knowledge sharing (PSKS) model incorporating two main approaches: technical and non technical. This research examines the influence of individual, organizational and technology on knowledge sharing and its relationship with innovation and organizational performance. Three theories supporting the development of PSKS model in order to examine the three factors are: Social Capital Theory, Institutional Theory and Adaptive Structuration Theory. This research used quantitative method with questionnaire technique and qualitative method with interview technique. Data were analyzed using SPSS for descriptive and demographic analysis, while model was validated using Structural Equation Modelling. This research found that individual influence; ‘shared vision and goals’ and ‘trust between employees’, organizational influence; ‘task interdependence’ and ‘top management support’ and technology influence; ‘loyalty’ in using knowledge management system influencing knowledge sharing practice. Further, knowledge sharing practice significantly relationship with innovation and innovation significantly related to organizational performance.