PELAKSANAAN ISO 9000: PENGAJARAN DARI KAJIAN LALU

Authors

  • AHMAD JUSOH Jabatan Pengurusan Fakulti Pengurusan dan Pembangunan Sumber Manusia, Universiti Teknologi Malaysia, 81310 UTM Skudai, Johor Bahru, Malaysia
  • SHAFUDDIN MOHD YATIM Jabatan Pengurusan Fakulti Pengurusan dan Pembangunan Sumber Manusia, Universiti Teknologi Malaysia, 81310 UTM Skudai, Johor Bahru, Malaysia

DOI:

https://doi.org/10.11113/sh.v48n1.311

Keywords:

ISO 9000, organization performance, total quality management, quality assurance, customer satisfaction

Abstract

This paper comments on the issue of quality management system implementation in an organization. General explanation on ISO 9000 is given to provide basic understanding on the subject. Analysis of the focus of studies in previous research was done to initiate the discussion. The following discussions and comments are focused on the issue of ISO 9000 implementation, certification motives and its impact on the performance of an organization. The discussions and comments are based on previous empirical findings. Finally, the lesson that can be learned from previous empirical research is that in order to gain positive impact in the long run, ISO 9000 should be implemented for quality improvement.

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Published

2008-05-15

How to Cite

JUSOH, A., & MOHD YATIM, S. (2008). PELAKSANAAN ISO 9000: PENGAJARAN DARI KAJIAN LALU. Sains Humanika, 48(1). https://doi.org/10.11113/sh.v48n1.311

Issue

Vol. 48 No. 1 (2008): June 2008

Section

Articles

License

Copyright of articles that appear in Sains Humanika belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions or any other reproductions of similar nature.