Benchmarking Criteria and Adoption in Designing Business School’s Performance Management System

Abstract

This paper aims to present a principle to the business school institution that have slight familiarity in espousing benchmarking toward better performance. This is done since designing performance management system, espescially in defining key indicators is essential in achieving improvement process and better service. One approach to assist institution -notwithstanding with some pitfalls in it- is benchmarking. Moreover given the fact that industry best practice may never be found as it also relate with organizational culture, the criteria to adopt benchmarking strategy become crucial. The study conducts through a series of descriptive study to top nine Indonesia’s business schools. The research stages start with literature surveys of several published article in international journal related with benchmarking criteria and adoption that have been done by previous researchers. Followed by descriptive study through observation, interviews, document reviews, and filling out the questionnaire by the dean or vice dean of academic as well as the quality assurance administrator. By accomplishing analysis, it revealed four factors with internal factors as the most influential factors on benchmarking criteria and adoption, followed by functional; competitive factors; and the last is process, and along with factor analysis came up ten criteria for benchmark strategy implementation. By carrying out such research finding, it will be useful as a basis for decision maker in formulating the business school’s strategy for enhancing the global competitiveness for the foreseeable future.