Hubungan antara Konflik Kerja-Keluarga dan Niat Berhenti Kerja
[The Relationship between Work-Family Conflict and Turnover Intention]
DOI:
https://doi.org/10.11113/sh.v13n2-2.1894Keywords:
Work-Family Conflict, Conflict Based on Time, Conflict Based on Role Pressure, Conflict Based on Behaviour, Turnover IntentionAbstract
Work-family conflict is the topic gaining popularity among social science researchers. The purpose of this study is to examine the relationship between work-family conflict and turnover intention among operational staff at a hotel in Kuala Lumpur. This study is also aimed to identify the level of both variables. 64 respondents participated in the study. Data was gathered through Work-Family Conflict Scale and Roodt’s Turnover Intentions Questionnaire and was analyzed by using descriptive statistics through mean score, frequency and percentage, and inferential statistics through Pearson Correlation. The findings revealed the level of work-family conflict is moderate while turnover intention is high. Moreover, work-family conflict has a moderate positive correlation with turnover intention. Lastly, recommendations are suggested for the organization and future research. One of the suggestions provided to the organization is to incorporate family-supportive behavior among hotel supervisors, while for future studies, researcher recommend to broaden the scope of the study.
References
Abelson, M.A. & Baysinger, B.D. (1984). Optimal and Dysfunctional Turnover: Toward an Organizational Level Model. The Academy of Management Review, 9(2), 331-341.
Aleena, S., Bilal, A., Hafiz, F.A., Mian, M.A. & Amna, G. (2018). Work-Family Conflicts and Turnover Intentions: Moderated Mediation Model. Human Resource Research, 2(1), 95-106.
Ali Shah, I., Fakhr, Z., Ahmad, M.S. & Zaman, K. (2010). Measuring Push & Pull Factors Affecting Turnover Intentions: A Case of University Teachers in Pakistan. Review of Economic & Business Studies, 3(1), 167-192.
Anaman, K.A. & Kassim, H.M. (2006). Marriage and Female Labour Supply in Brunei Darussalam: A Case Study of Urban Women in Bandar Seri Begawan. The Journal of Socio-Economics, 35(5), 797-812.
Ashgar, M., Gull, N., Bashir, M. & Akbar, M. (2018). The Impact of Work-Family Conflict on Turnover Intentions: The Moderating Role of Perceived Family Supportive Supervisor Behavior. Journal of Hotel & Business Management, 7(1), 1-11.
Bettye, L.H. (2018). The Effect of Employee Turnover in the Hospitality Industry: Quantitative Correlational Study. International Journal of Learning and Development, 8(1), 156-183.
Bilal, A. & Zia, U.R. (2017). Relationship between Work-Family Conflict, Job Embeddedness, Workplace Flexibility, and Turnover Intentions. Makara Hubs-Asia, 21(2), 92-104.
Blomme, R.J., Rheede, A.V. & Tromp, D.M. (2010). Work-Family Conflict as A Cause for Turnover Intentions in the Hospitality Industry. Tourism and Hospitality Research, 10(4), 269-285.
Boyar, S.L., Maertz, C.P., Mosley, D.C. & Carr, J.C. (2008) ‘The Impact of Work/Family Demand on Work-Family Conflict’, Journal of Managerial Psychology, 23(3), 215-235.
Carlson, D.S., Kacmar, K.M. & Williams L.J. (2000). Construction and Initial Validation of a Multideminsional Measure of Work-Family Conflict. Journal of Vocational Behavior, 56, 249-276.
Fu, C.K. & Shaffer, M.A. (2001). The Tug of Work and Family. Personnel Review, 30(5), 502-522.
Gratton, C. & Jones, I. (2004). Research Methods for Sport Studies. Routledge.
Greenhaus, J.H. & Beutell, N.J. (1985). Sources of Conflict between Work and Family Roles. The Aacademy of Management Review, 10(1), 76-88.
Hafeez, A. & Ahmad, E. (2002). Factors Determining the Labour Force Participation Decision of Educated Married Women in the District of Punjab. Pakistan Economic and Social Review, XL (1), 75-88.
Heponiemi, T., Presseau, J. & Elovainio, M. (2016). On-Call Work and Physicians’ Turnover Intention: The Moderating Effect of Job Strain. Psychology, Health & Medicine, 21(1), 74-80.
Hidayati, A. & Fadilah, P. (2015). Determinants of Turnover Intentions among Employees. Journal of Administrative Science, 12(2). 1-15.
Irwan Nadzif, M. & Nor Azaian, A. (2011). The Prevalence of Work-Family Conflict among Mothers in Peninsular Malaysia. International Journal of Humanities and Social Science, 1(17). 154-161.
Jennings, J.E. & McDougald, M.S. (2007). Work-Family Interface Experiences and Coping Strategies: Implications for Entrepreneurship Research and Practice. The Academy of Management Review, 33(3), 747-760.
Kaur, B., Mohindru, Pankaj (2013). Antecedents of Turnover Intentions: A Literature Review. Global Journal of Management and Business Studies, 3(10), 1219-1230.
Krejcie, R.V. & Morgan, D.W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30, 607-610.
Kumar, R. (2014). Research Methodology: A Step-By-Step Guide for Beginners. 4th Ed. SAGE Publications.
Lambert, E.G., Lynne Hogan, N. & Barton, S.M. (2001). The Impact of Job Satisfaction on Turnover Intent: A Test of a Structural Measurement Model Using a National Sample of Workers. The Social Science Journal, 38, 233-250.
McShane, M., Williams, F., Schichor, D. & McClain, K. (1991). Early Exits: Examining Employee Turnover. Corrections Today, 53, 220-225.
Mobley, W.H. (1977). Intermediate Linkages in the Relationship between Job Satisfaction and Employee Turnover. Journal of Applied Psychology, 62(2), 237-240.
Mohd Aqmin, A.W., Hazrul Izuan, S., Mustazar, M. & Mohd Azlan, S.Z. (2018). Kos Sara Hidup Tinggi di Malaysia: Pertumbuhan Pendapatan Isi Rumah yang Perlahan atau Taraf Hidup yang Meningkat? Jurnal Ekonomi Malaysia, 52(1), 117-133.
Neal, M.B., & Hammer, L.B. (2009). Dual-Earner Couples in The Sandwiched Generation: Effects of Coping Strategies Over Time. The Psychologist-Manager Journal, 12(4), 205–234.
Netemeyer, R.G., Boles, J.S. & McMurrian, R. (1996). Development and Validation of Work-Family Conflict and Family-Work Conflict Scales. Journal of Applied Psychology, 81(4), 400-410.
Noor Rahamah, A.B. (2012). Wanita Bekerja dan Pengurusan Keluarga. Journal of Society and Space, 8(7), 155-162.
Norehan, A., Rahmah, I., Zulridah, M.N. & Fariza, A. (2012). Kebarangkalian Bekerja Wanita Berkahwin di Malaysia. Jurnal Ekonomi Malaysia, 46(1), 107-117.
Raza-Ullah, K., Nabila, N., Sarwat, K., Ayesha, K., Talat, M.K. & Asif, S. (2014). Work-Family Conflict and Turnover Intentions: Mediating Effect of Stress. International Journal of Humanities and Social Science, 5(1), 92-100.
Roodt, G. (2004). Turnover intentions. Unpublished document. Johannesburg: University of Johannesburg.
Rotondo, D.M., Carlso, D.S. & Kincaid, J.F. (2003). Coping with Multiple Dimensions of Work-Family Conflict. Personnel Review, 32(3), 275-296.
Sharul Faizal, S. (2010). Kepuasan Kerja dan Komitmen Organisasi dalam kalangan Staf Majlis Daerah Pekan, Pahang. Tesis Sarjana: Universiti Teknologi Malaysia.
Shuhairimi, A. & Huzili, H. (2012). Ekspektasi antara Hasrat dan Realiti Wanita Bekerjaya Terhadap Pengurusan Kekeluargaan: Kajian di Universiti Malaysia Perlis. Journal of Human Development and Communication, 1(2012), 107-127.
Sidin, J.P., Sondoh Jr, S.L. & Balanting, J. (2015). Family-Work Conflict and The Intention to Quit among Hotel Employees in Sabah. Malaysian Journal of Business and Economics, 2(1), 63-81.
Suhaida, M.A. & Mohd Faizal, P.R. (2014). Fenomena Kekurangan Tenaga Wanita Berpendidikan dan Berkemahiran di Malaysia. Persidangan Kebangsaan Ekonomi Malaysia Ke-9 (PERKEM Ke-9). 17-19 Oktober. Kuala Terengganu, Terengganu, 269-277.
Teddlie, C. & Tashakkori, A.(2009) Foundations of Mixed Methods Research: Integrating Quantitative and Qualitative Approaches in the Social and Behavioral Sciences, SAGE Publications.
Tracy, S. & Agnis, S. (2016). Hubungan di antara Konflik Kerja dan Keluarga dengan Kepuasan Keibubapaan dalam Kalangan Ibu Bekerja. Seminar Psikologi Kebangsaan iii. 26 & 27 Mei. Kota Kinabalu, Sabah. 241-249.
Trochim, W.M., Donnelly, J.P., Arora, K. (2016) Research Methods: The Essential Knowledge Base. Cengage Learning.
Tziner, A., Rabenu, E., Radomski, R., & Belkin, A. (2015). Work Stress and Turnover Intentions Among Hospital Physicians: The Mediating Role of Burnout and Work Satisfaction. Revista de Psicología Del Trabajo y de Las Organizaciones, 31(3), 207–213.
